• A Sanctuary Maintenance operative talksto a resident about the repairs needed.

    Our satisfaction rates and first-time fix stats speak volumes! Our customer satisfaction rate is 96% and our first-time fix rate is 92%.

Reactive maintenance

As a leading reactive maintenance company, Sanctuary Maintenance is committed to providing a high quality internal and external responsive repairs service that is cost-effective, efficient and professional.

With over 200 multi-skilled trade operatives specialising in a range of building trades, we can ensure that the right operative with the right skills gets the job done first time.

Trained across a whole portfolio of reactive maintenance services they are able to draw on their multi-skilled background to identify and rectify any unreported repairs while on the job, minimising further disturbance and avoiding the expense of a further call out.

Our state-of-the-art 24/7 outsourced call centre, boasting over 150 staff dedicated to logging and booking responsive repair appointments, is a key service to help to maintain our excellent first time fix rate.

Our diverse workforce enables us to deliver a vast range of reactive maintenance services across the following building trades:


Hanging doors, fitting skirting and kitchen cabinets, etc.


Fitting kitchen sinks and carrying out bathroom and toilet repairs, etc.


Fitting lighting and plug sockets, etc.


Installing boilers, radiators and thermostats, etc.

Building works

Carrying out minor brick work repairs and pointing, etc.

Painting and decorating

Carrying out minor redecorations after other maintenance works.


Carrying out roof repairs and refits.

Handy van

For example, carrying out minor household repairs, such as fixing door handles, etc.

Sanctuary Maintenance’s responsive repairs service offers:

  • A round the clock service
  • A workforce that is directly employed by Sanctuary Maintenance
  • Fully equipped multi-skilled teams using the latest IT solutions
  • Response times tailored to your needs and at your customers’ convenience
  • A Key Performance Indicator system to help monitor our performance
  • Operatives checked by the Criminal Record Bureau
  • Operatives with experience of working with vulnerable customer groups
  • Intelligently stocked vans with the right tools and materials to tackle day-to-day repairs
  • Property MOTs to help reduce the number of repairs and call outs

The Sanctuary Maintenance aids and adaptations service provides minor and major property adaptions that help vulnerable tenants with disabilities and mobility issues to live safely and independently in their own home.

Minor property adaptations

With experience carrying out all minor adaptations Sanctuary Maintenance is able to deliver a fast and efficient service without the need to refer any requests to an occupational therapist.

We can carry out a number of aids and adaptations to meet your customer’s needs including the fitting of:

  • Grab rails or handrails
  • Specialist window openers
  • Lever taps to washbasins, sinks and baths
  • Level access showers
  • Wheelchair ramps

Major adaptations

For major adaptations, we offer a contract management service to help our clients to maximise funding opportunities and ensure that the works are carried out as soon as possible. This includes coordinating grant applications, such as a Disabled Facilities Grant, on our customer’s behalf.

We're listening!

I’m impressed by the professional service of Sanctuary Maintenance. Staff are polite and are quick and eager to get the job done without mess. I highly recommend them!

John Currigan, resident.